Average Completion Time2 Weeks
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UK CPD Certificate
Certificate to show what you have learnt.
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The Professional Certificate in Customer Service Skills (Introduction) introduces the learner to the concepts and methods of customer service so that the learner is able to deliver high-quality customer services.
The learner will be exposed to the importance of customers, their needs and wants and how the customer services have evolved over time. So that the learner has a rich knowledge of the customer service as a discipline and will be equipped with needed rules and positive attitude to enhance his/her approach to customers.
By enrolling in this course you will be able to stand out from the crowd in excellent customer service delivery and management.
After the successful completion of the certificate, the student will be able to:
- Understand what is customer service and what customers expect
- Understand the importance of the customer to any business and the evolution of customer service
- Understand and apply 10 rules for great customer service
- Understand the internal and external customers
- Understand and apply baby steps in customer service
- Understand the importance of a positive attitude and step to develop a positive attitude
- Understand the needs to maintain ethics in customer service
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field.
We recommend this certificate for the following audience.
- Customer Experience Director, Manager, Supervisor
- Customer Services Director, Manager, Supervisor
- Customer Feedback Director, Manager, Supervisor
- Hospitality Roles
- Sales Manager, Director, Supervisor
- Sales Representative, Executive
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Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.