Average Completion Time1 Month
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Advanced Professional Certificate in Customer Service in Nigeria 2021
Advanced Professional Certificate Courses
These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
After the successful completion of the certificate, the student will be able to learn:
- Understand the fundamentals of customer service, Customer types and expectations.
- Understand and apply 10 rules for great customer service and appreciate the role of internal and external customers of the organization.
- Understand and apply baby steps in customer service
- Understand the importance of a positive attitude and step to develop a positive attitude
- Understand the needs to maintain ethics in customer service
- Understand and apply steps to build a long-lasting relationship with customers
- Understand and apply the six steps to effective communication to enhance the customer service
- Understand and apply the steps to effectively handle difficult customers
- Understand and apply 7 Pillars of customer service with researched-based practical examples
- Understand the ways and etiquettes to make effective contact with the customer
- Understand and apply the steps for face to face conversation with the customer
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and get updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- Customer Service Representative
- Customer Service Manager
- Marketing Manager
- Marketing and Sales Team
- Public Relations Manager
- Company Secretary
- Corporate Leader
- Team leader
Learn fastOnline courses with compact learning chapters enable you to learn business skills faster than ever.
Study OnlineGet access to online study materials. All courses are 100% online and self-paced.
Global communityNo conventional requirements needed, our courses are open to all ages, professions and citizenship.